Manager, People & Culture (Onsite)

The Opportunity

As Manager, People & Culture, you’ll be responsible for building and scaling the people foundations that support MedMe’s next stage of growth.

MedMe is scaling quickly — hiring across geographies, operating as a mix of remote and hybrid teams, and expanding into new markets. This role exists to make sure our people systems, culture, and day-to-day employee experience scale with the company without becoming heavy, expensive, or overly corporate.

You’ll own HR, people operations, and culture end to end. From onboarding and performance management, training and internal communications, to manager support, policies, and employee experience, you’ll bring structure where it’s needed and keep things lightweight where it’s not. You’ll help turn early-stage practices into repeatable systems that work across teams, time zones, and growth phases.

You’ll work closely with the executive team and founders, helping translate leadership intent into clear expectations, strong systems, and consistent ways of working across the company. While you’ll help shape things strategically, this is a hands-on, operational role where you’ll set the structure, standards, and healthy accountability that allow people to do their best work.

This role is ideal for someone who has supported a startup through rapid growth and understands how to mature people operations thoughtfully, balancing speed, clarity, compliance, and culture while staying capital-efficient.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

What You’ll Do

You’ll take ownership of the People & Culture function and help evolve it as the company scales. The role balances working directly with the executive team and founders on strategy while owning hands-on people operations end to end, supported by an Operations Associate.

Human Resources

• Build and maintain HR frameworks and systems that keep policies clear, practical, consistently applied, and compliant as the company scales

• Ensure compliance with employment standards and best practices across all regions where we employ people

• Manage HR systems, employee records, and people-related processes

• Partner with Finance and leadership on compensation, benefits, and workforce planning

Hiring

• Support hiring managers with role scoping, interview structure, and candidate experience

• Standardize hiring and onboarding as the company scales, balancing consistency with flexibility

• Improve efficiency and scalability through thoughtful process design, automation, and tooling without unnecessary cost or complexity

Performance & Growth

• Support onboarding and ongoing training to help new hires ramp effectively and managers lead consistently

• Lead structured performance review cycles and support managers through feedback and evaluation

• Help managers navigate performance issues, growth plans, and team challenges

• Bring clarity to role expectations, levelling, and internal progression

• Support manager development through training, coaching, and clear expectations for leading teams at MedMe

Culture & Employee Experience

• Help create a cohesive culture across a distributed, international team

• Own people-related internal communications so expectations, changes, and updates are clear and consistent

• Act as a trusted point of contact for employees on people-related questions or concerns

• Run engagement surveys or feedback loops and translate insights into action

About You

• You have 3-6 years of experience working in People Ops, HR, or a similar role

• You have built core People & Culture foundations before, including onboarding, performance, manager enablement programs, compensation planning, and compliant HR policies & processes

• You’ve supported teams through periods of rapid growth, including adding new roles, leaders/managers, and locations

• You’re comfortable starting scrappy, then putting structure in place as things grow

• You care about people, but you also believe in clear expectations and accountability

• You stay up to date on modern People tooling and automation and use it to make work easier, not more complicated

• You communicate clearly, handle sensitive situations with discretion, and reliably follow through

• Based in Toronto and able to work in person most days; open to occasional travel throughout the year

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. Our team personally reviews every application to ensure a human-first approach; we do not use AI tools to assess or select applicants. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A brief call with a hiring team member to get to know you better and discuss role expectations

2. A short practical case study to showcase your problem-solving and communication skills

3. A 30-minute call with member(s) of the executive team

4. An offer, contingent on mutual alignment

Perks at MedMe

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs

• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)

• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays

• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required approximately three days per week, aligned to operational needs.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learn More About MedMe

If you’d like more context on MedMe, our growth, and the team you’d be joining, here are a few highlights:

• Globe and Mail – Canada’s Top Growing Companies (2025): MedMe was recognized on The Globe and Mail’s list of Canada’s Top Growing Companies, based on audited three-year revenue growth. 🔗 Link

• Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe. 🔗 Read more

• C100 Growth Cohort (2025): MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada’s top scaling companies. 🔗 Link

• 2025 Summer Offsite Video: Watch a short video from our 2025 Summer Offsite to get a sense of how we work together. 🔗 Watch

Note: The compensation range reflects total compensation and will vary based on experience.